1. Digital Product Nature

All embroidery designs sold on StitchDigitizer.com are digital files, not physical products. Once purchased, they are available for instant download.

2. No Returns or Exchanges

Since our products are digital and downloadable, we do not accept returns, exchanges, or cancellations after a purchase has been completed.

3. Refund Policy

We offer refunds only under the following conditions:
✅ The file is corrupt or damaged, and we are unable to provide a working version.
✅ You were charged multiple times for the same product due to a system error.

???? No refund will be issued for:
❌ Incorrect file format selection.
❌ Change of mind after download.
❌ Compatibility issues due to the buyer’s embroidery machine or software.

4. File Issues & Support

If you face any problems with the embroidery file, please contact our support team within 7 days of purchase at [email protected] with:

• Order details
• A screenshot of the issue
• Your embroidery machine/software details

We will do our best to resolve the issue or provide an alternative format.

5. Unauthorized Distribution & Copyright

All embroidery designs sold on StitchDigitizer.com are copyrighted. Redistribution, reselling, or sharing of the files is strictly prohibited.

By purchasing from us, you agree to these terms.